Below Are Some of our Frequently Asked Questions

General

We recommend that every customer test their alarm system monthly. This ensures that every is working properly and if for some unfortunate reason something was to become unplugged or unresponsive, we can catch it before any emergency happens.

To conduct your monthly alarm system test, you will follow these 5 easy steps below:

  1. Call Grand Central Monitoring at: 1 (800)-458-4519
  2. Inform them that you are running your monthly “TEST” on your system. This is important to do because this will notify them that your alarm will be triggered intentionally and to not follow dispatch protocol. (You then can hang up, you will call them back to complete the test).
  3. Arm your home security system
  4. Set the alarm off and let it right for approximately one minute.
  5. Call Grand Central back, confirm with them that they received the signals and conclude the testing with them and request that your system be set back to regular alarm dispatch protocols.

If you have any questions about this process, please contact us at the office at: (916) 329-1950.

Alula

In this quick video, you will learn how to review video clips with the calendar functionality, as well as how to save the video clip to your phone’s camera roll.

Control4

This is a quick overview of how to access and utilize your account.

Quickly learn how to setup the push notifications feature.

Coming soon.

Coming soon.

UltraSync

Here are two separate links to user manuals for our Ultrasync systems:

Ultrasync Self Contained Hub User Manual

Ultrasync Zero Wire User Manual

In some instances your Ultrasync alarm panel might show offline. This can be caused by a number of different issues such as loss of connection or poor wifi strength to name a few. One of the quickest ways to resolve this issue is to check the connection and reconnect it to wifi. To do this, please follow the information below:

  1. Press the Menu button on your panel
  2. You will then want to press 9 when prompted
  3. Enter code: 9713 then hit enter
  4. Press 7 when prompted
  5. You will then want to switch to wifi
  6. Press 8
  7. Complete this process by pressing the Menu button again

This will go over how to: add, edit and delete users from the touch of your finger.

If for some reason you are experiencing issues with your app or it becomes uninstalled, the information below will provide you with everything you need to reset the app:

User: User 1

PIN: Your 4 digit PIN number

Pass code: 11223344

In this quick video you will quickly learn how to set your chimes as well as notification settings when sensors are activated, using the UltraSync+ SmartHome App.

Learn how to Arm Away, Arm Stay and Disarm your UltraSync System from your UltraSync+ SmartHome App.

Quickly learn how to control smart devices like lights, thermostats, lock doors, and open/close garage doors.

Learn how to view and filter system events through your UltraSync+ SmartHome App.

This video will walk you through how to add your Z-Wave devices using the UltraSync+ SmartHome app and the devices manual.